Privacy Policy

WINE VALLEY ADVENTURES TERMS & CONDITIONS

Wine Valley Horse Trails, (registration number CK99/060/479/23) is a business in the tourism industry that offers horse trails and quad bike trails.

Subject to availability and receipt of payment of booking, requests will be processed within 2 day and delivery confirmed by way of a booking reference number.

Return and Refunds policy
The provision of goods and services by Wine Valley Horse Trails is subject to availability.

Cancellations:
• Once the payment has been received, the client will be liable for the full number of passengers booked and will not be refunded for any no show passengers or cancellation or lessening of numbers of passengers.
• In the event that a trip is cancelled due to weather, we will attempt to reschedule for another day. If rescheduling is not possible a voucher will be issued for the full value of the trip, redeemable at Wine Valley Horse Trails (www.horsetrails-sa.co.za/)

Refunds:
• Any passenger not showing without being cancelled within the allotted time (72 hours or 7 days) by Wine Valley Horse Trails staff, will be charged in full.
• Cancellation by passenger more than 72 hours prior to departure will receive a 50% refund.
• Corporate bookings must be cancelled 7 days prior to departure to receive a 50% refund.
Please note that last minute additions to the number of passengers will be accommodated whenever possible but may not be possible should we already be fully booked for that service.

Customer Privacy policy
Wine Valley Horse Trails shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted
Payment may be made via Visa and MasterCard.

Card acquiring and security
Card transactions will be acquired for Wine Valley Horse Trails who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Wine Valley Horse Trails separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
Wine Valley Horse Trails takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Wine Valley Horse Trails chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Wine Valley Horse Trails may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Wine Valley Horse Trails based in Paarl, South Africa trading as Wine Valley Horse Trails and with registration number CK99/060/479/23.

Wine Valley Horse Trails contact details
Address: P.O. Box 3501, Paarl, 7620
Email: info@horsetrails-sa.co.za | Web: www.horsetrails-sa.co.za/ | Telephone: 083 226 8735



© 2021 Tornado Tour Systems (Pty) Ltd ta Activitar.

Help & Support